FAQ

 

FAQs

 APPLE PAY

SHOPPER REQUIREMENTS

  • Shoppers must be using the Safari browser, running on a compatible iOS device that is running iOS 10 or newer. Compatible devices include:
    • iPhone 6, 6 Plus, SE or newer
    • Apple Watch with iPhone 5 or newer
    • iPad Air 2 or newer
    • iPad Pro or newer
    • iPad Mini 3 or newer
    • Mac 2012 or newer
  • To pay from a desktop computer, shoppers must:
    • be using Safari on a Mac (2012 or newer) running MacOS Sierra or newer
    • be paired with an iPhone or Apple Watch compatible with Apple Pay
    • signed in to iCloud with the same Apple ID
    • have Allow Payments on Mac enabled on their iPhone
  • After adding item(s) you can continue shopping or go to view or edit your cart button to proceed with Apple Pay selection. You will find the Apple Pay button underneath the check out button. 

Apple Pay Button

SHIPPING

 

It can take up to 48 hours to get your order out the door, and the coffee is fresh. We know what a difference fresh makes. We also know that coffee orders can often be rather urgent. We have set up a system to get the freshest coffee shipped to our customers as soon as possible. Usually our processing time is 24 hours or less, but this may vary based on shipping schedules and roasting schedules.

 

We ship via UPS, FEDEX and USPS Monday – Friday (excluding Federal holidays). These carriers also observe most national holidays, so that may affect shipping times.

 

If you order online, we’ll send you a notification when your order has shipped with a tracking number. If it’s been 48 hours and you still haven’t heard from us, please let us know.

 

 

 

RETURNS

 

We can’t accept returns on coffee due to its perishable nature. However, we really want you to be happy with your purchase. If you have any issues with your coffee, or if there are errors in your order, please contact us at (615) 492-4918 within one week of receiving your order. We’re happy to help you find something you’ll love.

 

We’ll gladly accept returns or exchanges on defective or unused items. If your gear is faulty, we certainly want to make it right. On the other side of the coin, we can’t accept returns on used gear that is in working order. Please be sure all gear (non-coffee) items are returned or exchanged within 30 days of the purchase date. Items purchased online can only be returned through the mail. We are not able to accept returns at our cafe locations. We do not offer exchanges for coffee gear; however, refunds/credits can be applied to future orders.

 

Email your order number, name, reason for return, and the item and quantity you wish to return to info@soulstreetcoffee.com, or give us a call us at (615) 492-4918. We will contact you with information on how your return will be processed. Unfortunately, we cannot refund the price of shipping.

 

We are happy to replace any items damaged in transit. We typically ask for a photo of the damage to pass along to our shipping department in case there is a trend in breakage. Additionally, if the box was also damaged, a photo of that can help us get information to our shipping partners. Please let us know the original order number and the best address for the return shipment.

 

 

 

COFFEE

 

Our coffees are generally considered a ‘medium’ roast. The whole truth is that we source really, high-quality coffees and develop a unique roast profile for each coffee to bring out the best of what’s inherent in those beans. Typically, our beans are more medium roast. For those of you that love that dark, toasty flavor, we have our French Roast.

 

We don’t add any flavorings to our coffee. We use tasting notes on our packaging and on our website as a way for us to describe nuances in each coffee, noticing things like brightness, sweetness and body. Do not be alarmed if you can’t taste orange or clove in your cup. Flavor only matters in the context of you. What do you like? Are you looking for a full-bodied cowboy coffee, or a delicate, tea-like finish?

 

We don’t ship pre-ground coffee. (It’s better this way, we promise!) Our coffees are shipped as whole bean coffee with the exception of our Bourbon Street Blend because it contains chicory. One of the most important variables in producing a great cup of coffee is getting the grind right, which is best to do right before brewing. The minute you grind your coffee, it starts to oxidize which accelerates the aging process. We think freshly ground coffee will give you the best possible coffee experience and make your fresh coffee keep better. Have grind questions? 

 

Store your coffee in a cool, dark place. The best way to store coffee is to store it whole bean (not ground) in an airtight container in a cool, dark place. We suggest that you avoid storing coffee in a fridge or freezer. Moving beans in and out of the freezer every time you make coffee can introduce moisture to the beans, resulting in potential mold growth and degradation of the coffee.

 

Similarly, coffee easily absorbs the flavor of things around it. Take care in choosing a container to store it in (might want to rethink reusing pickle jar), and be mindful that storing near odorous foods, spices etc., may change the flavor of the coffee.

 

Fresh is best! We recommend drinking your coffee within 2 weeks of the roast date. After 2-3 weeks, you may notice a drop in the intensity of the flavor and your coffee may not be as dynamic.

 

Like other produce, coffee is seasonal. Our coffee menu reflects the seasonality of coffee growing seasons, so you will often see coffee from specific regions only available during certain periods of the year. Worry not, we offer our blends year-round. We may not have a coffee when you are looking for it, but we can help you find something similar you’ll like.

Some of our coffees are Certified Organic. Though not all our coffees are Certified Organic, pesticides are rarely used by our producer partners. They may be utilized in extreme cases, but most healthy farms that operate a good nutrition program don’t use them. The organic certification process is very expensive for a small farm, so many do not undergo certification even if they utilize organic practices.